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The index25 guides

Consumer and banking in France: every English guide, by question

By the AlphaDeep legal editorial teamPublished Drafted with AI assistance, references last checked: our method

Consumers ordinarily have 14 days to withdraw from a distance or off-premises contract, with exceptions and varying starting points (Consumer Code, L221-18 and L221-28). Report unauthorised payments without delay: generally within 13 months, subject to missing-information and special-scope rules (Monetary and Financial Code, L133-24). Consumer mediation against a professional is free for the consumer (L612-1). This index directs you to the guide matching your dispute.

Julie by AlphaDeep is an AI legal assistant for French law: it researches official references to help answer your questions (Légifrance, case law, service-public), analyses your documents and drafts your letters, for individuals and professionals alike.

General legal information with official references and dated checks. It is not personalised advice: for a decision that commits you, have your situation checked by a qualified professional.

Bank, credit, insurance: what should you do in a dispute?

Account closed, frozen or refused, wrong transfer, charges, direct debits, bank impersonation scams, consumer credit, loans and insurance: approach the institution and check the conditions for mediation.

Purchases, subscriptions, holidays: how do you get a refund?

Doorstep selling and cold calling, unfair terms, arrhes and acompte deposits, estate agency fees, undelivered order, legal guarantee, withdrawal, cancellation, package holiday, scams between private sellers, dispute with a garage, a car rental company, a tradesperson or an airline.

Which official sources support this introduction?

  1. Consumer Code, article L221-18 (14-day withdrawal period)
  2. Monetary and Financial Code, article L133-24 (13 months to report an unauthorised payment)
  3. Consumer Code, article L612-1 (free consumer mediation)