Products and conformity · France / Switzerland
Unsafe products: prepare withdrawal and recall
France and Switzerland distinguish operator safety action from a purchaser’s warranty claim. For a non-food product risk, identify affected models and lots, distribution and protective measures. Withdrawal from distribution and consumer recall have different operational purposes. Prepare the relevant authority communication and evidence of action; neither an acknowledgement nor a balanced quantity register establishes complete safety compliance.
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France: how do withdrawal and recall differ ?
Withdrawal concerns the distribution circuit; recall concerns products already with consumers. Record actions actually performed.
Read the referencesYour question concerns “Unsafe products: prepare withdrawal and recall”. Which document should we examine, and does your matter concern France or Switzerland?
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France: which products belong in this recall dossier ?
Identify non-food model, lot and risk. Food, medical devices and other specific sectors require their own procedures.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3
France: how do withdrawal and recall differ ?
Withdrawal concerns the distribution circuit; recall concerns products already with consumers. Record actions actually performed.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3
France: which communication should the operator prepare ?
DGCCRF guidance distinguishes professional notification and relevant consumer recall publication. Establish the applicable sector and competent authority.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3
How can you connect the facts and records in your file?
Complete the file references. The initial values illustrate a fictional case; they are not observed product results.
Fictional example · Affected lot and recovery register
- Product
- Device A
- Observed risk
- Documented overheating
- Channel
- Retail distribution
- Measure
- Lot A recall
- Register lines
- A|100|30 B|50|20
- Arithmetic balance
- 100
| Lot | Distributed | Recovered | Not recovered |
|---|---|---|---|
| A | 100 | 30 | 70 |
| B | 50 | 20 | 30 |
This worksheet organises records; it does not establish admissibility, entitlement or a procedural outcome.
France: does acknowledgement validate the proposed measures ?
No. Receipt of a notification does not approve the information or demonstrate that the protective measures are sufficient.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3
Which official provision helps explain this situation?
Celui-ci ne vaut pas validation des informations transmises ni de la pertinence des mesures annoncées dans la notification.
Identify non-food model, lot and risk. Food, medical devices and other specific sectors require their own procedures.
Switzerland: what identifies the affected products ?
Connect model, lots, manufacturing or supply records and recipients. A broad product-family label may miss relevant distinctions.
Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
Switzerland: do general safety rules replace every sector rule ?
No. Swiss product-safety guidance gives priority to applicable sector legislation within its scope.
Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
Switzerland: what does the recovery arithmetic show ?
Compare distributed and recovered quantities by lot. The remaining quantity does not itself measure whether every safety risk is controlled.
Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
Which elements belong together before the next step?
| Preparation question | Point to verify |
|---|---|
| France: which products belong in this recall dossier ? | Identify non-food model, lot and risk. Food, medical devices and other specific sectors require their own procedures. |
| France: how do withdrawal and recall differ ? | Withdrawal concerns the distribution circuit; recall concerns products already with consumers. Record actions actually performed. |
| France: which communication should the operator prepare ? | DGCCRF guidance distinguishes professional notification and relevant consumer recall publication. Establish the applicable sector and competent authority. |
| France: does acknowledgement validate the proposed measures ? | No. Receipt of a notification does not approve the information or demonstrate that the protective measures are sufficient. |
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
Switzerland: what evidence belongs before closing the file ?
Retain protective actions, communications, returns and authority exchanges. Keep unresolved safety issues explicit.
Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
What other questions arise in this file?
France: how do withdrawal and recall differ ?
Withdrawal concerns the distribution circuit; recall concerns products already with consumers. Record actions actually performed.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
France: does acknowledgement validate the proposed measures ?
No. Receipt of a notification does not approve the information or demonstrate that the protective measures are sufficient.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
Switzerland: do general safety rules replace every sector rule ?
No. Swiss product-safety guidance gives priority to applicable sector legislation within its scope.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
Switzerland: what evidence belongs before closing the file ?
Retain protective actions, communications, returns and authority exchanges. Keep unresolved safety issues explicit.
DGCCRF — Alerte et rappel de produits : mode d’emploiconso : art. L423-3Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8SECO — FAQ Sécurité des produits
Which official references should you consult?
- DGCCRF — Alerte et rappel de produits : mode d’emploieconomie.gouv.fr
- conso : art. L423-3legifrance.gouv.fr
- Loi fédérale sur la sécurité des produits / PrSG / LSPro — art. 8fedlex.admin.ch
- SECO — FAQ Sécurité des produitsseco.admin.ch
Texts cited last checked: 2 November 2026