French law · Prepare your case, step by step
French ecommerce terms checklist
Consumer terms for a French online shop must match its products, customers and ordering process. Distinguish contractual information from functions the website must actually provide. Price, delivery, guarantees, mediation and withdrawal require checks suited to the activity. This checklist prepares a review of consumer sales terms; it does not produce universal terms ready for publication.
Go to the organiserHow are the five review points ordered?
Customer-journey order: identify the sale, understand the commitment, then prepare performance and follow-up.
Define the sales covered
Separate goods, services and personalised products.
Read price and performance
Reconcile prices, delivery and stated commitments.
Examine withdrawal
Check information and exceptions for the actual sale.
Check the real journey
Compare the terms with operations available on the site.
Locate stated remedies
Check guarantees, contact details and named mediator.
Which distinctions change the document review?
| Situation | Purpose | Record to examine |
|---|---|---|
| Sales terms | Set out the sale and inform the customer | Products, performance, guarantees and withdrawal |
| Ordering process | Provide the required website operations | Error correction, payment and applicable functions |
Do sales terms and website-use terms serve the same purpose?
Sales terms govern transactions, while website terms of use govern site access. Information duties depend on the customer and sales channel.
Source 1 ↗Which information belongs in consumer sales terms?
For distance sales to consumers, prepare pricing, performance, guarantees, mediation and withdrawal information, including applicable exceptions.
Source 1 ↗Source 2 ↗Can a paragraph replace a required website function?
The checkout must allow corrections and clearly identify the payment commitment; wording in sales terms does not replace required website functions.
Source 2 ↗Which records describe the actual shop?
Locate and reconcile these records: Product/service catalogue and delivery countries ; Basket, checkout and withdrawal journey ; Sales terms, withdrawal form and mediator details. Mark missing or uncertain records explicitly.
- Product/service catalogue and delivery countries
- Basket, checkout and withdrawal journey
- Sales terms, withdrawal form and mediator details
Why separate standard and personalised prints?
A shop sells standard and personalised prints. Both categories display the same returns paragraph, and the withdrawal process has not been checked.
- Document
- Product/service catalogue and delivery countries
- Question
- Which information belongs in consumer sales terms?
- Next check
- Separate the product categories and compare the written terms with the functions customers can actually use.
Separate the product categories and compare the written terms with the functions customers can actually use.
How can I prepare my document review?
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Sales terms govern transactions, while website terms of use govern site access. Information duties depend on the customer and sales channel. Record the relevant passage and any missing information.
What should I know before acting?
Do sales terms and website-use terms serve the same purpose?
Sales terms govern transactions, while website terms of use govern site access. Information duties depend on the customer and sales channel.
Source 1 ↗Which information belongs in consumer sales terms?
For distance sales to consumers, prepare pricing, performance, guarantees, mediation and withdrawal information, including applicable exceptions.
Source 1 ↗Source 2 ↗Can a paragraph replace a required website function?
The checkout must allow corrections and clearly identify the payment commitment; wording in sales terms does not replace required website functions.
Source 2 ↗Which records describe the actual shop?
Locate and reconcile these records: Product/service catalogue and delivery countries ; Basket, checkout and withdrawal journey ; Sales terms, withdrawal form and mediator details. Mark missing or uncertain records explicitly.
Source 1 ↗Source 2 ↗Why separate standard and personalised prints?
Fictional example. A shop sells standard and personalised prints. Both categories display the same returns paragraph, and the withdrawal process has not been checked. Separate the product categories and compare the written terms with the functions customers can actually use.
Which recent rules need rechecking?
Avoid these shortcuts: Copying business-only terms for consumer sales ; Asserting a withdrawal exception without checking the product and required consents.
Source 1 ↗Source 2 ↗How are the five review points ordered?
Customer-journey order: identify the sale, understand the commitment, then prepare performance and follow-up. Separate the product categories and compare the written terms with the functions customers can actually use.
How can Julie help prepare a terms review?
Julie can explain the cited French-law sources and help examine the selected document issue. Bring this specific question: Which information belongs in consumer sales terms? Keep uncertain facts marked and obtain professional review of consequential decisions.
How can I continue with Julie?
Continue with Julie: sourced questions, document analysis and assisted drafting.