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Data and digital operations · France and Switzerland : separate country-labelled rules

5 priorities before switching cloud provider

Cloud switching concerns actual exit conditions, exportable data, formats, notice, assistance and charges. France's applicable Data Act framework must be distinguished from the Swiss contractual position and the service's territorial scope. Returning or deleting personal data under a processor agreement is not the whole switching exercise. Identify the contract and service before assuming a particular statutory timetable or free transfer.

  • Services and dependencies
  • Exit data and formats
  • Notice and timetable
  • Assistance and charges
Go to the toolSee the texts cited
  • Official texts cited
  • Sources checked on
  • Drafted with AI assistance, our method

By the AlphaDeep legal editorial team

General legal information with official references and dated checks. It is not personalised advice: for a decision that commits you, have your situation checked by a qualified professional.

Julie by AlphaDeep

Illustrative conversation
Example question

What can actually be exported?

Julie Illustration

Identify exportable data, digital assets and contractual formats. Do not presume full feature equivalence with the next provider.

Read the references

Your question concerns “5 priorities before switching cloud provider”. I can help organise the facts and records. Which document have you received or prepared, and is this a French or Swiss matter?

French law

3 free questions at signup. Avoid names and sensitive information.

Answer

Which cloud service is being left?

Inventory services, dependencies, users and the destination provider. Data Act ChapterVI has its own scope; not every IT service is interchangeable.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

Tool

Which records are still missing from your file?

Indicate which records you have. The result identifies gaps and prepares a complete question for Julie, without requiring an account.

julie://tool/bordereauNothing leaves your browser

Answers stay on this page until you explicitly continue to Julie. Avoid names and sensitive information.

Fictional example · Your preparation

Point to complete: Assistance and charges. Separate switching charges, ordinary service fees and early termination. In Switzerland, the actual incorporated contract remains central; no equivalent universal switching right is established here.

Services and dependencies
Record available
Exit data and formats
Record available
Notice and timetable
Record available
Assistance and charges
Needs checking
Records indicated
3 / 4
  1. Which assistance and charges are documented?

This worksheet organises records; it does not establish admissibility, entitlement or a procedural outcome.

In order

Which preparation steps come first?

Editorial preparation order, not a popularity or success-probability ranking. Identify dependencies and data before timetable, charges and exit testing.

Answer

What can actually be exported?

Identify exportable data, digital assets and contractual formats. Do not presume full feature equivalence with the next provider.

Answer

Which timetable belongs to the French-side review?

Data Act25 addresses notice, transition and retrieval with conditions and extensions. They are not one universal exit deadline.

Comparison

Which documents answer which questions?

Which documents answer which questions?
Record or informationIssue to check
Services and dependenciesInventory services, dependencies, users and the destination provider. Data Act ChapterVI has its own scope; not every IT service is interchangeable.
Exit data and formatsIdentify exportable data, digital assets and contractual formats. Do not presume full feature equivalence with the next provider.
Notice and timetableData Act25 addresses notice, transition and retrieval with conditions and extensions. They are not one universal exit deadline.
Assistance and chargesSeparate switching charges, ordinary service fees and early termination. In Switzerland, the actual incorporated contract remains central; no equivalent universal switching right is established here.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

Answer

Which assistance and charges are documented?

Separate switching charges, ordinary service fees and early termination. In Switzerland, the actual incorporated contract remains central; no equivalent universal switching right is established here.

Answer

Is switching already universally free in November2026?

No. Data Act29 removes switching charges from12 January 2027; the preceding transitional regime limits covered charges to direct costs. Other fee categories remain distinct.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

The law

Which official provision helps explain this situation?

Les droits du client et les obligations du fournisseur de services de traitement de données dans le cadre d'un changement de fournisseur entre des fournisseurs de ces services ou, le cas échéant, le passage à une infrastructure TIC sur site sont clairement énoncés dans un contrat écrit. Le fournisseur de services de traitement de données met le contrat à la disposition du client avant la signature du contrat d'une manière qui permet à ce dernier de le stocker et de le reproduire.

Règlement UE2023/2854, article 25: Clauses contractuelles de changementIn force since 11 January 2024Read on EUR-Lex

In plain English: Article25 requires clear switching rights and obligations in a written contract available before signing. Check actual services and exit terms rather than relying on a marketing claim.

Answer

What must the written French-side contract describe?

Article25 requires clear switching rights and obligations in a written contract available before signing. Check actual services and exit terms rather than relying on a marketing claim.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

Answer

How should return of data be tested?

Verify export, readability, access and restoration with an appropriate sample. A downloaded file does not prove a complete functional migration.

Answer

What belongs before sending the exit notice?

Gather contract, inventory, calendar, charges and test results. The worksheet organises preparation and does not perform migration or guarantee interoperability.

Frequent questions

What other questions arise in this file?

What can actually be exported?

Identify exportable data, digital assets and contractual formats. Do not presume full feature equivalence with the next provider.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

Which assistance and charges are documented?

Separate switching charges, ordinary service fees and early termination. In Switzerland, the actual incorporated contract remains central; no equivalent universal switching right is established here.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

Is switching already universally free in November2026?

No. Data Act29 removes switching charges from12 January 2027; the preceding transitional regime limits covered charges to direct costs. Other fee categories remain distinct.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

How should return of data be tested?

Verify export, readability, access and restoration with an appropriate sample. A downloaded file does not prove a complete functional migration.

Règlement UE2023/2854, article 23: Changement effectifRèglement UE2023/2854, article 25: Clauses contractuelles de changementRèglement UE2023/2854, article 29: Frais de changementRèglement UE2023/2854, article 50: ApplicationAdministration numérique suisse CG prestations TIC, clause24.4Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2220 : Art. 18220 : Art. 97

Sources

Which official references should you consult?

  1. Règlement UE2023/2854, article 23: Changement effectifSource officielle
  2. Règlement UE2023/2854, article 25: Clauses contractuelles de changementSource officielle
  3. Règlement UE2023/2854, article 29: Frais de changementSource officielle
  4. Règlement UE2023/2854, article 50: ApplicationSource officielle
  5. Administration numérique suisse CG prestations TIC, clause24.4Source officielle
  6. Etat de Vaud DGNSI contrat-cadre cloud V1.2, clause18.5.2Source officielle
  7. 220 : Art. 18Fedlex
  8. 220 : Art. 97Fedlex

Texts cited last checked: 1 November 2026

Next steps

Which neighbouring situations should remain separate?